Welcome to the Helen Noakes Jewellery website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website.
The term ‘Helen Noakes Jewellery’ or ‘us’ or ‘we’ refers to the owner of the website Helen Noakes Jewellery – Helen Noakes. The term ‘you’ refers to the user or viewer of our website.
The information contained in this website is for general information purposes only. The information is provided by Helen Noakes Jewellery and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage arising from loss of data or profits arising out of or in connection with the use of this website.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of the terms and conditions.
Through this website you are able to link to other websites which are not under the control of Helen Noakes Jewellery. We have no control over the nature, content and availability of those sites. The inclusion of any links to external websites does not imply a recommendation or endorsement of the views expressed within them. You may not create a link to this website from another website or document without the prior written consent of Helen Noakes Jewellery.
Every effort is made to keep the website online and running smoothly. However, Helen Noakes Jewellery takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Price of Goods
The prices of the products you order on this website are to be those prices as displayed at the moment of processing your order. Where appropriate, all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Delivery charges are added to the prices of the products ordered prior to transaction completion.
Representation and Specification of Goods
Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details are given. This information is given in good faith but total accuracy cannot be guaranteed.
We accept payments on our website via PayPal and credit/debit cards. If you would like to pay by bank transfer, please get in touch for details using the details provided on our contact page.
Your order will not be dispatched to you until payment has been confirmed as valid and lawful and made in full. All prices are quoted in (£) Sterling and include VAT. All quoted prices exclude delivery charges.
Some of our items of jewellery take longer to send out than others, as some are made to order. Please refer to our delivery section which will give you an estimation of how long your order should take. If your order is urgent and required for a specific date, please contact us and we will do our best to meet your needs.
We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control.
Please check your goods on delivery. If items arrive damaged/faulty please let us know within 3 days and arrange to post them back to us. If you do not inform us within 3 days, then we will have no liability for items said to be damaged/faulty on delivery. Please send items back via a signed-for postal service for your own proof of delivery. This postage cost will not be reimbursed unless item is damaged/faulty.
Please be advised that it is the customers responsibility, when ordering from our website or from our bespoke service, to provide Helen Noakes Jewellery with the correct and complete delivery address. Failure to do so may result in your order being undelivered or delivered to the wrong address, for which we will not accept responsibility. Please check that the correct delivery/shipping address and full name and postcode has been given after processing your order. If you have provided us with the wrong address, or incomplete address, please let us know in writing as quickly as possible after placing your order.
UK delivery costs for stock/made-to-order items are £7.00
Delivery costs for bespoke jewellery are dependent on the order value, and country of delivery. Please contact us for more information.
Postage and packaging to Europe is charged at a rate of £12.00
International postage and packaging to the rest of the world is charged at a rate of £15.00
If you have any questions about our delivery costs or delivery times to a specific country, or would like more information, contact firstname.lastname@example.org or use the contact details on our website.
Helen Noakes Jewellery provides product insurance to items whilst in transit for delivery, and only up to the point of customer’s receipt of the order. It is the customer’s responsibility for appropriate insurance cover thereafter.
The term ‘stock piece’ refers to a piece which is ‘ready-to-wear’, has already been made and requires no alteration to size, stone or metal. A refund, exchange, or credit note can be arranged on certain items. This will be made clear at the time of purchase.
Made to order pieces
The term ‘made to order’ refers to a piece which has not been made yet, or has not finished being made. No refunds or exchanges will be given on any made to order piece unless the item is damaged or faulty.
No refunds or exchanges will be given on any bespoke piece unless the item is damaged or faulty.
Helen Noakes Jewellery gift vouchers are available as either physical gift vouchers which are posted out, or as e-vouchers where a code is emailed to the customers inbox shortly after the purchase has been made.
If you would like to order a voucher code with a different sum than we currently offer, please get in touch and we will arrange a voucher code for you.
Our gift vouchers have a 12 month expiry date, from the date of purchase
Our gift vouchers can be used online, over the phone or in person
Our gift voucher codes can only be used once
Gift vouchers can be used on bespoke jewellery
Gift vouchers cannot be exchanged for cash, or used after their expiry date.
Liability & Legal
Helen Noakes Jewellery gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. Any such information or content is provided on an ‘as is’ basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.
We do not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the Website at any time without notice.
We will not accept liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use the web site including without limitation, reliance on any information or service obtained from the website or which results from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance whether or not limited to Act of God, communications failure, theft or destruction, save that liability for death or personal injury arising from the negligence of Helen Noakes Jewellery is not limited or excluded.
Where we have replaced defective products or products failing to meet specification, or refunded to you the price of such products (or a proportionate part of the price), Helen Noakes Jewellery shall have no further liability to you.
All pieces sold by Helen Noakes Jewellery Limited shall remain the property of Helen Noakes Jewellery until payment of the total invoice amount.
You undertake that all details you provide us for the purpose of ordering or purchasing pieces (including any applicable specification) are correct, that the credit or debit card you are using for the purpose of ordering or purchasing is your own and that there are sufficient funds to cover the cost of the product or service being purchased.
If there are any changes to the details supplied to us by you it is your responsibility to inform Helen Noakes Jewellery within a reasonable period after supply of such details. We shall have no liability to you arising from your failure to do this.
We offer a full 12-month warranty on workmanship, which commences from the date of receipt. This warranty is void if goods have been damaged through accident, third party repairs, misuse, careless handling, normal wear-and-tear, or during transit and delivery by the postal service or shipping company. We reserve the right to repair or replace faulty items. If it is determined that the item is not faulty, you will be charged for the return postage.
Designs & Copyright
The entire content of this website, including products, designs, branding, text, graphics, design are the sole property of Helen Noakes Jewellery and all rights in such content are expressly reserved to Helen Noakes Jewellery. Use of the above for any purpose without the written permission of Helen Noakes Jewellery would be an infringement of UK Patent Law.
Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.
Copying, republication or modification of this website in whole or part is strictly prohibited.
We will either take your ring size in person, or if this is not possible, we will send appropriate sizing information, and advise in collaboration with you to decide the correct size according to your comfort. If the piece is for a surprise, we will provide advice and assistance as necessary.
We will resize a bespoke ring if it is not right first time, please be aware we need to charge a fee for this which we will state in correspondence. As each piece is unique, we need to cost piece by piece depending on the complexity of the ring.
If you make a mistake when ordering please contact us as soon as possible. We are unable to accept cancellations on bespoke, customised or personalised orders already in production. Deposits paid for bespoke, customised or personalised items are non-refundable.
Social Media & Marketing
From time to time, Helen Noakes Jewellery may post ‘progress’ and ‘finished’ photographs of bespoke jewellery on our social media feeds. If you place an order of a bespoke piece and would prefer us not to do this at the time of making, then please do let us know. If your order is a special gift and you would like us to hold off of posting images on social media until you have given the gift, please make us aware of this at the time of payment, so we can include this in your project details. Please also provide us with the date of when we are able to post photographs of the finished item(s).
All finished bespoke jewellery will be photographed and images will be posted on our social media pages and on helennoakesjewellery.com unless expressed otherwise by the customer.
Consultations for bespoke pieces are free. During the consultation, details and notes of your requested design and specifications will be made. Once you are happy with your final design specification for your project, have confirmed via email that all details are correct, and that you are ready to go ahead, we can proceed with your order. A deposit is required before commencement of all bespoke projects and will vary depending on the budget of the final piece(s). The deposit is a percentage of the approximate final costing and will be confirmed when ordering. The deposit is non-refundable. You can expect to pay 20% if less than £1000 and upwards of 40% if over £1,000. Your deposit paid will be deducted from the final balance due. Please note any quotes received are valid for 14 days from date of issue due to the fluctuations in metal prices. We do reserve the right to change a quote within this time frame is there is a change in metal prices, but this is a rare occurrence.
Once a design has been agreed on, the client has to honour this agreement. Helen Noakes Jewellery cannot be held accountable for any changes to personal views on reflection after work on the piece has commenced. Please note we will match the design as closely as possible when translated into your precious metal jewellery, but please bear in mind that any design is just an indication of how the finished jewellery will look- and because the jewellery is handmade, some slight variations from the sketch and the final finished jewellery may occur.
Once an order for bespoke jewellery has been placed and deposit paid, we take this as acceptance of our terms and conditions on bespoke jewellery. No major changes can be made once you have confirmed the design and once you have paid, and your order cannot be cancelled or refunded. Any changes made to an order after acceptance of specifications and payment may incur a charge. No refunds will be given on any bespoke piece of jewellery at any time.
The final balance can be paid in full on completion of work, or split in two, the first being if any wax/master patterns have to be approved, the second (final) or remaining must be paid on completion of work. It is courteous to pay the final amount on completion of work, and any arrangement to pick up work must not interfere with the job being completed. This causes delay in cash flow and can be the detriment to a small business. A photo of completed work can be provided for approval, if there is a delay between completion and pick up.
Alterations may be made after a bespoke piece has been received will incur an additional charge. Helen Noakes Jewellery will be happy to help but this will not be included in your original price.
If you’d like to discuss the practicality and wearability of your bespoke jewellery idea before proceeding, we’re more than happy to help. Please note, jewellery may tarnish over time.
By agreeing to go ahead with any bespoke piece, you accept these terms and conditions
Amendments to terms
We may update our published terms and conditions from time to time. You should check this page occasionally to ensure you are aware of any changes to this policy. If you have any further question about our terms and conditions, please contact us.
Contact & Complaints
If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us in any of the ways detailed on the Contact page of the Website.